Global Leadership & Service Excellence that is inspired by
World-class Hospitality
At Umbrella Evolve, we believe great leadership comes from the same principles that define the world’s best hospitality organisations: precision, emotional intelligence, and a commitment to high standards. These values apply far beyond hospitality, supporting professionals in any sector where people and service matter.
We create relevant, expertly designed learning experiences for organisations worldwide. Grounded in British service standards and hospitality leadership, our programmes build capability across sectors where people, performance and experience matter.
From emerging leaders to senior executives, our modular training develops the behaviours, mindset and cultural intelligence needed to inspire trust and deliver consistently high standards.
With flexible delivery, in-person, virtual or blended, our programmes are designed to adapt to global teams and diverse environments, providing solutions as enduring and versatile as the standards they uphold.
"Our Vision Lab with Umbrella Evolve was a real turning point for our Head of Department team. The day encouraged reflection and fresh thinking, uncovering insights from guest experience to developing our rising stars. The activities sparked ideas we’ve already started putting into action. Brilliantly delivered."
— Ann Hunter, Director of People, The Goring
Trusted.
We don’t just deliver training. We bring the lived experience of hospitality to every session. Our facilitators are specialists who’ve walked in your team’s shoes and know exactly how to bring learning to life in meaningful ways.
Explore our bite-sized course collection or talk to us about something tailored for you business.